Custom domains

By default, dynamic codes redirect through Cue's short domain. On Business and Enterprise plans you can attach your own — go.yourbrand.com — so every scan URL carries your name and your reputation.

Setup

• Add the domain in Dashboard → Domains. You'll be shown two DNS records to create wherever you manage your domain's DNS — usually your registrar. Each record has a Host and a Value with its own copy button: a TXT record proves you own the domain, and a CNAME record sends visitors to our hosting network.
• Heads up: some DNS providers automatically add your domain to the end of the Host field. If yours does, enter only the first part — for go.yourbrand.com, the TXT host becomes _cue-verify.go and the CNAME host becomes go.
• Once both records are in place, click Verify. DNS changes usually take effect within minutes, occasionally longer.
• When verification succeeds, Cue connects the domain to hosting automatically and a security certificate is issued. The badge reads “live” once everything is ready — use Check status to follow along.

Behaviour

Existing codes keep their original domain — printed material never breaks. When you create a new dynamic code, you can pick any verified domain for its short link, and white-label plans also brand the interstitial pages (password, expired, paused) with your logo and colors.

Troubleshooting

• Verification usually completes within minutes; DNS propagation can occasionally take an hour or more.
• “Records not found” even though you added them usually means the Host was saved wrong — most often the domain got doubled up (go.yourbrand.com.yourbrand.com). Open the record in your DNS provider and check how the full name reads.
• Point the CNAME directly at cname.vercel-dns.com — routing it through a proxy or CDN first can stop the security certificate from being issued.
• Apex domains (yourbrand.com with nothing in front) need ALIAS or ANAME support at your DNS provider; a subdomain like go.yourbrand.com is simpler and recommended.